Exchanges
Changed your mind about a colour or style? You can exchange your bag within 14 days of receiving it. The bag must be unused, in its original condition and packaging. You pay the postage to send it back; we cover delivery of the replacement.
Your 7-day cooling-off right
In line with the Electronic Communications and Transactions Act, you may cancel your order within 7 days of receiving it and receive a refund. The bag must be returned unused, and you pay only the cost of returning it. Refunds are made to your original payment method within 30 days of us receiving the bag.
Faulty items
If your bag arrives damaged or develops a manufacturing fault within 6 months, we will repair, replace or refund it, in line with the Consumer Protection Act. Please contact us with photos of the problem. Normal wear and tear, misuse and accidental damage are not covered.
How to start a return or exchange
Contact us with your order number and the reason for your return. We will reply with the return address and next steps. Please do not send items back without contacting us first.